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  • Who is SafeDigit for?
    SafeDigit's most common customers are: 1) Couriers / Carriers / 3pls seeking to become more integrated with the merchant they work with or 2) Logistics software companies who want to offer integrations to their users. SafeDigit benefits companies who are seeking to win new customers, automate workflows, and better retain existing customers through sticky integrations. The benefits of SafeDigit are available to any role in the company, and we place particular effort in ensuring product and engineering teams feel in control of the integrations, without any technical debt to manage.
  • Is this no-code, low code, code?
    SafeDigit offers both no-code and low code. SafeDigit makes it easy for non-technical teams to launch plugins and integrations, but still empowers developers to debug, write tests, version control, and more! If you have an API, we can facilitate the integration on your behalf. Alternatively, your dev team can setup the integrations by simply configuring the Source, Destination, and Transform in the SafeDigit developer app.
  • I’ll need many integrations you may not have. How does this work?
    SafeDigit provides many pre-built connectors, apps and plugins, but in the event we don't have integrations you need, we typically add the full integrations backlog of almost every customer to our roadmap. This allows you to let SafeDigit handle your integrations, stay in control of the data, and focus on your core product. We are able to do this because SafeDigit works with last mile logistics clients with similar needs. It's important to us that each integration we add provides value to another user, and so we sometimes decline to take on customers to ensure that's the case.
  • Is this the same as a custom development shop?
    No. SafeDigit is a software integration platform, and not a custom development shop. Among the many benefits of this platform model are greater affordability, higher quality, faster time-to-implementation, and the braintrust from many users’ feedback.
  • How is support and enduser communication handled for integrations?
    You can choose between complete control of support, or assigning technical support to us. If you choose to have complete control of support, you will act as an intermediary between the client and SafeDigit, relaying any messages to us. Most customers assign technical support to us, at which point your customers will be able to contact (full contact details displayed to them in apps/plugins) and SafeDigit will copy you on client communication. We provide premium customers with a Service Level Agreement, access to a status page, a service incident playbook, and continuously update our processes to ensure there's no friction for your endusers.
  • What happens to my integrations if I cancel?
    SafeDigit owns the source code, but protects its customers and their endusers from ever feeling “stuck” in their SafeDigit subscription. If you cancel your subscription, there are pieces of your app, plugin, and integration code that can be transferred to you at a nominal cost, but you will need to fill in the gaps that the SafeDigit API and backend-as-a-service are fulfilling to make them work again. While you are on subscription, we can also offer a dedicated deployment at a reasonable added cost.
  • Can you help with internal integrations and workflows?
    Yes. We primarily focus on user-facing integrations, because of our mission to improve retention and acquisition for all our customers. You grow and we grow. But the underlying technology is ideal for your internal workflows, and our team has significant experience across many forms of data integration and data security.
  • Who are SafeDigit's co-founders?
    SafeDigit was founded by Marat Asadurian and Dale Williams. Marat is a former VP Engineering who has worked for Amazon, Trulioo and other data-centric organizations. His long career has focused on data security and data integrations. Dale previously acted as a product manager for data integrations, and served as the Chief Revenue Officer of the logistics technology startup Routific.
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